CONVERSATION HOW TO PROVIDE VALET SERVICE

PICK UP GUEST LAUNDRY

Valet          : (Knock the door 3 times) “Good morning, valet service please…”

Guest          : “Coming please…”

Valet          : “Good morning Mr. Smith, I’m Natih from valet section.  Do you have  any laundry, Mr. Smith?”

Guest          : “Yes … please take it beside my bed.”

Valet          : “Certainly Mr. Smith. Could I check your laundry first?”

Guest          : “Yes please…”

Valet          : “Well Mr. Smith. You have 2 shirts and 2 pair of trousers. The total is 4 pcs.  Is that correct?”

Guest          : “Yes … correct…”

Valet          : “May I know what is special instruction do you want? In our hotel we have washing, dry cleaning and pressing only”

Guest          : “ Washing please…”

Valet          : “May I know what kind of service do you need? We have Regular service, express service and emergency service.”

Guest          : “Could you explain to me about the service?”

Valet          : “Certainly Mr. Smith. If you want regular service, your laundry will collect before 10 AM, and will be return after 5 PM in the same day. Collection after 10 AM will be return next day after 5 PM. The price is normal price with 21% tax and service.

                    If you want express service, the last collection is 12.00 , Your laundry will finish in 6 hours with 50% additional charge + 21% tax and service. And the emergency service is the last collection at 2 pm and your laundry will finish in 3 hours with additional charge 100% + 21% tax and service. With one do want Mr. Smith?”

Guest          : “emergency please..”

Valet          : “Alright Mr. Smith. what kind of finishing do you want? Folding, on hanger or shirt starched?”

Guest          : “On hanger please…”

Valet          : “Alright Mr. Smith. May I repeat your request?”

Guest          : “Yes please..”

Valet          : “Well Mr. Smith. You have 4 pcs of laundry. 2 Pcs shirts and 2 pcs trousers. You want washing and emergency service with shirt and trouser on hanger. Is that correct?”

Guest          : “Yes.. correct..”

Valet          : “Alright Mr. Smith, thank you so much for your laundry. I will proses your laundry as soon as possible and will deliver to you approximately at 3 hours later. If you need any information, please call us by dial number 3 from your telephone.”

Guest          : “Alright … thank you for your service..”

Valet          : “With my pleasure Mr. Smith. Have a nice day…”

DELIVER GUEST LAUNDRY TO THE ROOM

Valet          : (knock the door 3x) “Valet service please …”

Guest          : “Coming please…”

Valet          : “Good afternoon Mr. Smith … I’m Natih from valet section. I would like to deliver your laundry. Would you like to check your laundry Mr. Smith?”

Guest          : “Yes … it’s good … may I know how much I must pay?”

Valet          : “Well Mr. Smith. I would like to explain to you about your laundry bill. The charge for 4 pcs + 21 tax and service is Rp. 36.300. Due to you want emergency service, the additional charge for it is 100% from your amount. So, the grand total is Rp. 72.600.”

Guest          : “Alright …”

Valet          : “Excuse me Mr. Smith, Could I have you signature over here please?”

Guest          : “Sure … (sign the bill)

Valet          : “Thank you so much Mr. Smith. Is there anything else?”

Guest          : “No… thank you…”

Valet          : “Well… thank you so much for your trust and interest Mr. Smith. If you need any further assistance, don’t be hesitate to call us by dial number 3 to laundry service.”

Guest          : “Thank you for your service.”

Valet          : “With my pleasure Mr. Smith, have a nice day…”